A World without international marketing?

A World without international marketing?

-Michael R. Czinkota

 Sometimes we only know what we lost when it has left us. I put this thought to the test it in my class of Georgetown University students. In our course “Marketing Across Borders”, we worked on the question: “What would life look like without international marketing?”. The answers offered various perspectives reflecting their interest and training in international affairs. The range was broad, addressing the impact of international marketing in the context of diversity, choices, cultural exchange, and international quality standards.

            On a personal level, students saw substantial impact of international marketing on their lives. Some mentioned that international marketing and its activities creates thousands of jobs around the world.This was seen as highly relevant to themselves, but they included their parents as well since such a change clearly involved today and the future. Some students said that without International Marketing a life would be simpler but not necessarily in a good way. International Marketing was seen to bring to life a variety of products that enrich consumers and make them more productive.

Some respondents highlighted the exposure to new thoughts and ideas that International Marketing brings to people around the world. Such exposure motivates the competition between companies to supply better quality combined with better value. This competition leads to innovation in products across different markets around the world. Without International Marketing, the high quality standards we have today would diminish due to decreasing competition.

            Companies would also feel  the absence of International Marketing. Expansion across borders will be harder and would have to rely without marketing heavily on word of mouth communication. Exports and imports will be far less than today’s value since international activities will be less profitable. Selling products to other cultures in which they are not interested will be difficult. Companies will have fewer opportunities to learn and develop from others as well. Problems will be caused by a lack of willingness to adjust or a lack of motivation to develop and compete. In consequence, the world won’t be as efficient as today.

            There was the hypothesis that International Marketing is likely to reduce poverty and increase international cooperation. These benefits would disappear when foreign direct investment decreases. Sales in foreign markets would diminish without the lubricating effect of international marketing. Less cultural awareness of others would be the consequence of a decline in intercultural communication. Companies would be less socially responsible and transparent as they won’t be inspired by other international companies who serve international communities. This would newly insert more psychic distance between cultures and countries, and reduce the attention paid to common problems and actions taken for the public good.

            Finally, we explored what students would miss most, where does the pain threshold begin: We know about the wide variety of products that are moved and brought to market thanks to marketing. So how about the loss of video games, cars, music tourism or even commercials. These items were touched on, but the core of items one would miss the most were Food, Food, and Food again.  Students were quite varied in their thinking as long as the items whose loss was deplored dealt with sustenance or alimentation. Leading among products held dear were chocolate, snacks, noodles, candies and anything else which could be eaten by chopstick. Quite a broad base from students whose parents were only introduced to new eating utensils. Food and its variety tend to give staying power to globalization and also encourage cross fertilization. Let it give new opportunity to a life with spice.

Michael Czinkota teaches international business and trade at Georgetown University’s McDonough School of Business and the University of Kent. His key book (with Ilkka Ronkainen) is “International Marketing” (10th ed., CENGAGE).

TERRORISM, COMPETITIVENESS, AND INTERNATIONAL MARKETING – (3/6)

TERRORISM, COMPETITIVENESS AND INTERNATIONAL MARKETING

SEARCHING FOR CORPORATE EFFECTS

(Third in a series)

Valbona Zeneli, Marshall Center, Germany

Michael R. Czinkota , Georgetown University USA and University of Kent, UK

Gary Knight, Willamette University, USA

The scientific approach is largely driven by hypotheses  which are analyzed as to their likelihood of being acceptable, true and robust. We present thoughts on the odds and consequences of relationships between international marketing and terrorism. We suggest arms length and reliable insights which improve our contextual understanding and decision making. Here are several hypotheses which we postulate are associated with terrorism and corporate action.

First are increases in Marketing Costs, accompanied by disruptions of supply chains. Interruptions in global supply chains tend to cause shortages or delays of critical inputs, which affect corporate strategies and performance, shrink shareholder value, and reduce the  consumption of goods and services. Perhaps the entire “just in time” production processes of a firm and its supply chain may need to be reconfigured.  Increased security measures heighten the complexity of motion which increases costs. Contextual volatility raises the cost of coordination, as suppliers and distributors devote more resources to environmental scanning, information processing, and negotiating with their suppliers for synchronized responses to rapid changes within all affected organizations.

For marketing planning, design, and organization we believe that an increase in the threat or occurrence of terrorism, makes management select its risk as a salient factor in the firm’s international marketing planning, supply chain management and organization of global distribution channels. To develop business strategies which minimize the firm’s exposure, managers tend to avoid direct investment and to require higher returns on investment.  Exports can rise but with higher cost assessments for the development of new infrastructure in terrorism-prone areas.  Terrorism also appears to depress buyer psychology and consumption.

International Experience plays a major role in the firm’s marketing planning, and the design and organization of the firm’s global distribution channels. The acquisition, interpretation and distribution of knowledge are critical for optimizing performance of global supply chains, and achieving superior resilience  and market share. Reducing the firm’s risk due to unfamiliarity with a market, also called the “liability of foreignness”, pays off by decreasing market operational uncertainties, and shrinking  surprises. It pays off to be on site,  a motto which argues for  multi-dexterity in international strategy.  Substantial experience in numerous foreign markets is greater than the sum of its parts, and becomes a strategic asset when a firm must confront terrorism in its global operations.

Organizational Resources of the firm affect its competitive advantage. They can strengthen assets such as in-house knowledge, skilled personnel, superior strategies, and financial reserves. The ability of firms to succeed in light of international business adversity is largely a function of the resources available to explore alternatives.

Resource-restricted firms face greater challenges to create a solid business foundation by researching foreign markets and potential partners.  Conversely, well-resourced firms have a greater capacity to undertake international ventures that will perform well. Therefore, we expect that firms with comparatively abundant resources will be better positioned to undertake sophisticated international marketing preparations. They can incorporate the environmentatl contingencies of terrorism into their planning, their development of supply chains, and their distribution channels, all key components of international success.

Michael Czinkota teaches international business and trade at Georgetown University’s McDonough School of Business and the University of Kent. His key book (with Ilkka Ronkainen) is “International Marketing” (10th ed., CENGAGE).

 

St. Valentine’s Day – More than dates and roses

St.Valentine’s Day – more than dates and roses

Michael R. Czinkota

For centuries St. Valentine has been the patron of love and lovers, providing individuals with the nudge to move a relationship forward. International shipments of red roses have enriched the economies of Colombia, Ecuador and Kenya by hundreds of millions of dollars. This is the time to revisit Valentine’s Day as to its meaning and make plans to restructure its impact.

Valentine’s Day has already undergone significant expansion. Its celebration has grown from a small parish to half of the globe. It has become, in some of the wealthier countries, an important gift giving occasion. Gifts have become differentiated by gender. Men consistently give more than women, perhaps because they wish for a foundation, while many women see decoration. The typical gifts are jewelry, roses or dinner. As reported by the National Retail Federation of America, more than $ 810 million worth of Valentine’s Day gifts are given to pets.

The timing of Valentine’s Day has expanded as well. In Korea and Japan, romantic gifts are given on March 14, one month later than in the USA. The product pallet has become more diverse: for example in Denmark, instead of roses, one exchanges pressed white flowers. In the Philippines, on February 14 small events are increasingly supplanted by large ceremonies and mass weddings. Italians, instead of smelling the roses, listen to the reading of poetry and eat chocolate hazelnut kisses also known as baci. In South Africa the name of a beloved one is written on one’s shirt sleeves.

Some governments consider the Day as unreligious and ban its celebration. By contrast, increasingly, on Valentine’s Day one does not just recognize the one you love, but also family and friends. The Pope in Rome has been known to carry flowers with him on that special day.

In sum, Valentine’s Day has taken on a wider mission, diversified its outreach, introduced more flexibility in terms of timing, product, message, and interaction with more people. Most importantly, it has propagated quite successfully the message of interaction, proximity, hugs and love.

As next step should encourage this expansion and integrate it more with our lives as business people, policy makers or consumers. Here are some suggestions how Valentine’s Day as a widening construct can serve to incorporate present day realities and future days outlook. To nudge things along, recommendations are included  for appropriate commemorative gifts.  

For President Trump: A cake with many candles but little sugar for providing many occasions of hope, change and new perspectives.

For Kim Jong-un of North Korea : a candle signifying the love of your people and in appreciation  for not blowing up  nuclear devices;

For the U.S. Congress: A “like” card for constituents to send to their own representative; to be accompanied by a ‘’you can do better’’ card for the rest of the institution;

For the global trade community: A “tough love” card which allocates specific responsibilities for rules and tasks to be changed, accompanied by jovial if not hearty messages indicating that “we understand”;

For Prime Minister May: some non-tear tissues – to dry the eyes – we won’t  break away;

For people both domestic and foreign who were struck by natural disasters or poverty: a red envelope with a check inside;

For tax payers:  no plastic but a paper bag; their reductions are more than just crumbs;

For corporations:  a colorful map showing new investment opportunities with large benefits;

To the Twitter company: some tightly packed characters showing concern;

For media: some loosely sourced but highly emotional news stories showing respect;

To the world at large: the form of messages and hugs represent how different cultures take different approaches to love; to get there, a relationship has to come first; joint efforts will help.

To my own small world: humongous love to wife Ilona and daughter Margaret; your gift; anything you want.

TO ALL:   Happy St.Valentine’s Day!

*Michael R. Czinkota teaches international business and trade at Georgetown University’s McDonough School of Business and the University of Kent , U.K. His key book (with Ilkka Ronkainen) is “International Marketing” (10th edition, CENGAGE)

Olympics VS Super Bowl. The Marketing Differences

Michael R. Czinkota  and Charles Skuba

The Super Bowl  reached viewers around the world, but Olympic advertisers will be communicating with a much broader audience from diverse cultures who will bring with them a different set of interests and emotions. To persuade such a multicultural audience, advertising will need to seek commonalities of the mind and heart.  Global advertising agencies have the expertise to create messages that work across borders and avoid the danger of leaving broad groups of viewers bewildered or, worse, offended.

We offer five winning techniques (not exclusive to each other)for creative messaging to global audiences during the Olympics in national and global media campaigns.  

 Universal human emotions come first. The best brands inspire and capture positive, if not joyful, emotion in their customers. Marketers know that emotion often trumps reason in purchase decisions. Dig deep into any customer psyche, whether of a business decision-maker or a teenage gamer, and you’ll find a bundle of emotions that are common to people across cultures.  Although there are cultural differences in what stirs emotion, some things are universal, like love stories and the pursuit of dreams.

For the 2012 London Olympic Games, P&G launched the global “Thank You Mom” campaign that celebrated the love of young Olympic athletes and their mothers. There may be no more powerful bond than the love between a mom and her child and that love is a universal emotion which is why P&G has renewed the theme for 2018.

Expansive imagery is also of major impact. The film industry has conditioned viewers across the world to crave dramatic, expansive imagery. The most successful global films create a powerful impact of sight and sound. The Olympics are a key opportunity for grand imagery. Marketers regularly use striking visuals to capture attention but the bar is being raised.

Inspiring sounds and music follow hand-in-hand with expansive imagery. Music enhances visuals for dramatic and emotional impact.  Marketers must be careful with music selection.  Coca Cola has long used “happiness” music to appeal to young people around the world. Naturally, if the music is great, people will want to share it.

Then there is symbolism. For simple communication of an idea, it’s hard to beat. Marketers often employ symbolism to enhance and distinguish their campaign and product messaging.

If you can show product advantage in advertising, your  marketing effort is working.  The trick is to get people’s attention to your message and also sell. Also, marketers would be smart to walk away from messaging that depends upon slang or references to national pop culture.  If you didn’t grow up watching American television, you might not understand a lot of pop culture references that U.S. audiences instantly absorb.

Super Bowl advertising is uniquely tuned to American audiences while that of the Olympics must be globally focused. Both will employ many of the techniques identified here.  Marketers are literally going for the global gold. For the audience, the Olympic marketing messages will be quite different from the ones of the Super Bowl but well worth waiting for.

 

Prof. Michael Czinkota researches international marketing and business issues at Georgetown University in Washington D.C. He served in trade policy positions in the George H.W. Bush and Ronald Reagan administrations. His International Marketing text is now in its 10th edition. czinkotm@georgetown.edu

 Charles Skuba teaches international business and marketing at Georgetown University. He served in the George W. Bush administration in trade policy positions in the U.S. Department of Commerce and previously was a senior executive in advertising. cjs29@georgetown.edu

Getting so much stronger all the time

As one observes the international activities of President Trump, one must admire his tenacity, focus, and, let it be said, his successes. Far from isolating himself from the world, as many media reports had suggested, President Trump is becoming increasingly well entrenched in his world leadership role. Far from other leaders running away from him, they increasingly can to rub against his cloth in order to achieve at least symbolic proximity.

I will demonstrate this with two examples taken from his activities in the last five days, taken from the international business field  alone –  alone – so no need to worry about another discussion of the Deputy FBI director’s resignation.: One was the Trump visit to Davos, Switzerland, where business leaders, policy makers and think tank figures met to exchange ideas and plans , combining mostly in the  fields of business, investment, trade, and the macro policies which are promoted to address problems perhaps too large for any country alone. Media sages predicted an outcast Trump with no audience, no interest and no influence.

Well, the contrary occurred. One President Trump had announced his attendance, the list of attendees from other nations was upgraded by title and influence – Trumps presence led to a strengthening of Davos. Those that had referred to the Trump experience of a cold shoulder must have been very chagrined by the discussion between Trump and Klaus Schwab – the founder and head of the World Economic Forum. Schwab showered considerable praise on Trump and his first year achievements, a claim that was widely repeated to high ranking members of business and policy.

In an elegant turnaround, chroniclers of Davos  found one new thought and explanation. Trump is wealthy and in business, so no wonder the other attendees liked him, they are birds of the same feather. No matter that many business people, a year ago, were concerned about what the novice politician would do. Turns out, Trump was not blessed with predicted naiveté, but rather had some meaningful plans, many of which he shepherded forward. Far from being a disaster, Davos was a Trump triumph.

The second example comes from the State of the Union address. Again, many predictions were negative, ranging from limited content to rising attendance boycotts. Well, again something must have been wrong with the crystal ball. The speech was elegant, strong and inspiring. Trump used his great talent as a story teller to introduce modern day heroes to Congress, America and the world, and was able to communicate a feeling of pride, comfort, and leadership. How could anyone avoid applauding – and as we know, when the applause comes you’ve done at least some winning over.

But the strongest part of the President’s speech consisted of what he didn’t say. Let me first tell a story myself. In London, on Jermyn Street I went into a haberdashery to buy a cotton shirt. They were very expensive and I asked the salesman to prove that they were worth the money. He explained that all luxury shirts have some extra buttons sewn in, so that in case of loss, there would be a replacement available. Now come the evidence: His shirts did not have any spare buttons, because theirs did not fall off. The absence of even good things can be of substantial proof.

The speech, about 80 minutes long, had only two minutes worth of comments on trade and globalization. We know how important jobs, international competition and competitiveness are to the President. The lack of mention shows that he is convinced that res ipsa loquitur – things speak for themselves. The economy is not limping along but on a definite fast track. Production sites are re-located back to the United States. Innovation, concentration and investments give our companies and their employees new wings.

So at the end of his first year in office, Trump has reason to be proud and we can accept his moments of exuberance – unusual perhaps but deservedly present.  Let me reiterate what I consider the strongest line in the speech: Americans are dreamers too. Let’s keep it that way!

Michael Czinkota teaches international business and trade at Georgetown University’s McDonough School of Business and the University of Kent. His key book (with Ilkka Ronkainen) is “International Marketing” (10th ed., CENGAGE).