Across the long arc of history, few are innocent, but some are wise enough to make good on past wrongs. I’ve written about the importance of curative thinking as vital in bringing the soul back to business. Georgetown University has demonstrated such curative thinking recently, as the below article from the Georgetown website demonstrates.
April 18, 2017 – An apology from Georgetown and the Society of Jesus’ Maryland Province for their roles in the 1838 sale of 272 enslaved individuals for the university’s benefit took place today in the company of more than 100 descendants.
“The soul leaves the body” is a common euphemism for death, but what about “when the soul leaves business”? This is increasingly the case, as business managers care more about the bottom line than about decency and curative behavior. As I explore in my article in Qualitative Marketing Research, business must change: the soul must come back home.
Wrestling for the soul of business is nothing new. Each year we are reminded about just how far some companies are falling short. In 2015 Volkswagen cheated emissions regulators. United Airlines recently bloodied a passenger while dragging him from a plane the company had overbooked. Most stunning to me is that not a single United employee – pilot, ground crew, or flight attendant – interceded to say, “This is wrong.”
When I met Prof. Michael Czinkota in 2003, it had been less than 2 years since I had the privilege to establish the Liechtenstein Embassy in Washington. He immediately was very generous in offering to share his knowledge and experience. Since the field of economics is not my expertise, I was immensely grateful for his support in not only raising the profile of the Embassy but also helping me become acquainted with the many nuances and layers of the U.S. economy and its global impact. Since Prof. Czinkota was born and raised in Germany and was partly educated in an Austrian school very close to Liechtenstein, he is familiar with my country, with its history, its economic system as well as the trans-Atlantic cultural differences, therefore able to understand how the U.S. economy is viewed even from the perspective of a small country. Professor Czinkota further broadened his engagement with my country by teaching at the University of Liechtenstein.