Together for more and better

Featured

Michael R. Czinkota

On a recent holiday, I had six teeth extracted. The insights I gathered during this process seemed relevant to current policy and election travails. My dentist’s office was closed, but he kindly came in to see me. Of course, his staff did not, since it was a holiday, but that did not worry me since I wanted my doctor’s skills, not those of his staff. After a lengthy procedure, my dentist gave me a pain prescription. Kind reader, please keep in mind – our local jurisdictions consist of the District of Columbia,  the Commonwealth of Virginia, and the State of Maryland. Each state has different pharmaceutical rules and laws, and political leadership. 

My dentist resides in Washington, D.C.; I live in Virginia but have to drive through Maryland to get home. My daughter kindly offered to pick me up from the appointment, and as my pain was growing, we stopped at a pharmacy to purchase the medication on the way home. But with little luck. “We don’t supply this medication,” we were told. Little matter, we drove to the next pharmacy a few miles away in Maryland, where my daughter trains to be an emergency medical technician. But since the prescription was in my name, and I am a Virginian, we again obtained no medication, but growing pain from my teeth.

Onwards then to Virginia. Yet here I was informed that the pain medication was a narcotic which in Virginia needed to be personally signed by the issuing doctor who, due to the holiday, had long ago left his office. Back to the car, with surging pain, we aimed for my home pharmacy where they know me. I always admonish my daughter to drive cautiously, but now I asked her to drive as fast as possible. It took 45 minutes, but finally, the home village came into sight.  About one kilometer before the town, we heard a horn behind us and saw a blue emergency light. It was a visiting state trooper who stopped us for driving at an excessive speed. I started to explain, but his gestures made me quickly recall the saying of ‘tell it to the judge’. Besides, I just wanted to get to the pharmacy.  

The trooper was quite meticulous, but 40 minutes later, we were on the road again. At the pharmacy,  we were immediately recognized and the prescription was, of course, filled right away. Apparently, word had gotten around regarding my earlier visits to other pharmacies since the pharmacist told me in confidence that ‘next time, just come here directly.’ The pills worked, and I thanked my daughter for her help, also promising to pay for all her expenses. In the end, the bills for speeding, lawyers, court cost, regular fees, speed measurement all added up to more than $ 1,300.

All this is truly not earth-shattering but of major impact nonetheless. Lack of collaboration may start out by discomforting life, but given time and repetition, can lead to growing social gaps.  America has, for more than one and a half centuries, principally drawn strength and a good life through success from its cohesiveness. Nevertheless, there have been shortcomings, apathies and neglect which require repair.

We must recognize and adjust our lives to cope with the growing complexity of the world today. Breaking up links and relationships is a bad idea. We continue to have an unsurpassed capacity for communication and analysis. We can find ways that allow for curative marketing or restitution for past or current wrongdoings. There clearly is room for improvement, be it for pain pills, jurisdiction, or treatment of people. Let’s take steps for the pursuit of happiness, which supports us all.– the Declaration of Independence has made a promise, but we as individuals need to deliver on it.

———————————

Professor Michael Czinkota (czinkotm@georgetown.edu) is emeritus faculty of international marketing and trade at Georgetown University. His forthcoming book is International Business, 9th edition.

St. Valentine’s Day – More than dates and roses

St.Valentine’s Day – more than dates and roses

Michael R. Czinkota

For centuries St. Valentine has been the patron of love and lovers, providing individuals with the nudge to move a relationship forward. International shipments of red roses have enriched the economies of Colombia, Ecuador and Kenya by hundreds of millions of dollars. This is the time to revisit Valentine’s Day as to its meaning and make plans to restructure its impact.

Valentine’s Day has already undergone significant expansion. Its celebration has grown from a small parish to half of the globe. It has become, in some of the wealthier countries, an important gift giving occasion. Gifts have become differentiated by gender. Men consistently give more than women, perhaps because they wish for a foundation, while many women see decoration. The typical gifts are jewelry, roses or dinner. As reported by the National Retail Federation of America, more than $ 810 million worth of Valentine’s Day gifts are given to pets.

The timing of Valentine’s Day has expanded as well. In Korea and Japan, romantic gifts are given on March 14, one month later than in the USA. The product pallet has become more diverse: for example in Denmark, instead of roses, one exchanges pressed white flowers. In the Philippines, on February 14 small events are increasingly supplanted by large ceremonies and mass weddings. Italians, instead of smelling the roses, listen to the reading of poetry and eat chocolate hazelnut kisses also known as baci. In South Africa the name of a beloved one is written on one’s shirt sleeves.

Some governments consider the Day as unreligious and ban its celebration. By contrast, increasingly, on Valentine’s Day one does not just recognize the one you love, but also family and friends. The Pope in Rome has been known to carry flowers with him on that special day.

In sum, Valentine’s Day has taken on a wider mission, diversified its outreach, introduced more flexibility in terms of timing, product, message, and interaction with more people. Most importantly, it has propagated quite successfully the message of interaction, proximity, hugs and love.

As next step should encourage this expansion and integrate it more with our lives as business people, policy makers or consumers. Here are some suggestions how Valentine’s Day as a widening construct can serve to incorporate present day realities and future days outlook. To nudge things along, recommendations are included  for appropriate commemorative gifts.  

For President Trump: A cake with many candles but little sugar for providing many occasions of hope, change and new perspectives.

For Kim Jong-un of North Korea : a candle signifying the love of your people and in appreciation  for not blowing up  nuclear devices;

For the U.S. Congress: A “like” card for constituents to send to their own representative; to be accompanied by a ‘’you can do better’’ card for the rest of the institution;

For the global trade community: A “tough love” card which allocates specific responsibilities for rules and tasks to be changed, accompanied by jovial if not hearty messages indicating that “we understand”;

For Prime Minister May: some non-tear tissues – to dry the eyes – we won’t  break away;

For people both domestic and foreign who were struck by natural disasters or poverty: a red envelope with a check inside;

For tax payers:  no plastic but a paper bag; their reductions are more than just crumbs;

For corporations:  a colorful map showing new investment opportunities with large benefits;

To the Twitter company: some tightly packed characters showing concern;

For media: some loosely sourced but highly emotional news stories showing respect;

To the world at large: the form of messages and hugs represent how different cultures take different approaches to love; to get there, a relationship has to come first; joint efforts will help.

To my own small world: humongous love to wife Ilona and daughter Margaret; your gift; anything you want.

TO ALL:   Happy St.Valentine’s Day!

*Michael R. Czinkota teaches international business and trade at Georgetown University’s McDonough School of Business and the University of Kent , U.K. His key book (with Ilkka Ronkainen) is “International Marketing” (10th edition, CENGAGE)

International Marketing 10th Edition is available now

It is with great pleasure that professors Michael Czinkota and Ilkka Ronkainen at Georgetown University present the tenth edition of their International Marketing textbook.
In the rapidly changing world of business only a small portion of textbooks ever see a second edition, much less a tenth one. Publishers change, markets move in new directions, competitors emerge, and authors adjust their commitments to new life situation. So we are very pleased to have served and led the international marketing community for over 30 years now, which, of course, is largely a sign of the continued faith and confidence of our colleagues in our work. The book has also been translated into 15 langages, among them:
Chinese
Japanese
Korean
Spanish
Portuguese
Russian
Thai
Albanian
Hungarian
Malay
We thank all users of our book International Marketing for allowing us to shape the field and have a major impact on what people know about international marketing.
Now available at Amazon and Cengage

The Janus Face of International Marketing – Part 4 (Final)

It’s not personal. Distance makes the heart grow fonder, it is often said. But in international marketing, distance can also mean abdication of responsibility. Marketers sometimes clearly demonstrate their desire not to know—for example, by appointing a middleman about whose behavior one can later on be suitably astonished, surprised and mortified. As developing nations develop greater expectations of corporate social responsibility and create new legal requirements, irresponsible marketers may encounter a less tolerant face in host countries. Though the chairman of the multinational corporation may feel suitably removed from local issues, be assured that the locals take all of the firm’s actions very personally.

Whose idea is it anyway? As international marketers voraciously pursue opportunity, they will also encounter fierce local competition and instant copying of good ideas. Intellectual property rights violations, including counterfeiting, piracy and copyrights violations, are rampant in many parts of the developing world. These not only harm the international marketer but also the consumers who purchase defective products. Think of the consumer who needs treatment for a critical illness and receives a fake drug. Or consider the situation of Chinese passengers after the crash of high-speed trains, which were manufactured by Chinese companies with technology incompetently copied from Western companies. The government policy of “technology importation, digestive absorption, independent re-innovation and localization” rings hollow to the grieving families of crash victims.

We can use Janus as a god of contradictions and transitions, but we can not turn to him for guidance in morality, ethics or even law. International marketers will confront dilemmas and challenges. How well they pursue the conjunction of highly effective marketing and ethical practices will inevitably be reflected in the loyalty of customers and the judgment of host governments.

 

About the Authors

Michael Czinkota researches international marketing issues at Georgetown University and the University of Birmingham in the United Kingdom. He served in trade policy positions in the George H.W. Bush and Ronald Reagan administrations, and currently collaborates in a national export certification effort. Visit his blog at michaelczinkota.com . Charles Skuba teaches international business and marketing at Georgetown University. He served in the George W. Bush Administration in trade policy positions in the U.S. Department of Commerce. He may be reached at cjs29@georgetown.edu .